Product Engineering - Quality Management
Design Detail : Incident Entries
Incident entries are the basis for Quality Management. An incident entry records an event that might lead to a quality measurement to determine if the incident was indeed not conforming to the standard. An incident entry is created either through the Create Incident Wizard or automatically when subscribed to a process.
The progress of an incident is tracked through the following steps:
- Incidents New: created ad-hoc through the wizard or by the system when subscribed to a process.
- Incident Measured: the incident is investigated with a measurement and check sheet.
- Incident Registered: investigation completed, the measurement is registered, and follow-up actions are planned and/or in progress.
- Closed: follow-up completed, the incident is evaluated.
Read more about using incidents in the 8D problem solving method
Measurements from incidents
With the Create Incident action, the user automatically links the document (source) to the incident. See Create Incident action.
When a certified measurement template is found for the same table as the source document, a measurement is automatically created. This assumes that Automatic Create Measurement in Quality Management Setup is set to true.
When not found, the Create Incident Wizard shows a message: "No Measurement Template is found for Type: %1, No.: %2, only an Incident Entry has been created." The incident entry must then be handled manually.
When subscribed to a process through a measurement template, the program creates a temporary incident entry for the source document and checks the target templates for a match:
- If found, the incident entry is no longer temporary and a measurement is created.
- If not found, the temporary incident is deleted.
Inspection type
The inspection type in the incident indicates how the incident must be checked based on the settings in the measurement template:
- Auto Pass: only a data snapshot is recorded, no further inspection required.
- Paper: a check sheet must be completed, no sample to be inspected.
- Inspect: a sample is created and must be inspected as per the check sheet.
See also
Product Engineering - Quality Management