Product Engineering - Quality Management
How To : Use the Create Incident Action
The Create Incident action has been designed to support ad-hoc incidents (non-conformities).
The default type for an Incident is Material, besides that also the following types are used:
- Man
- Machine
- Method
These types, together with the information from the selected document, can be used as a starting point for a problem solving analysis like the 8D methodology.
The Create Incident action has been added to the following pages:
| Type | Domain | Document |
|---|---|---|
| Material | Assembly | Posted Assembly Order |
| Assembly order Lines | ||
| Production | Simulated Production Order Lines | |
| Planned Production Order List | ||
| Firm Planned Production Order Lines | ||
| Released Production Order Lines | ||
| Finished Production Order Lines | ||
| Sales | Posted Sales Invoice Lines | |
| Posted Credit Memo Lines | ||
| Posted Sales Shipment Lines | ||
| Posted Return Receipt Lines | ||
| Purchasing | Posted Purchase Invoice Lines | |
| Posted Purchase Credit Memo Lines | ||
| Posted Purchase Receipt Lines | ||
| Posted Return Shipment Lines | ||
| Service | Posted Service Credit Memo Lines | |
| Posted Service Invoice Lines | ||
| Posted Service Shipment Lines | ||
| Service Contract Lines | ||
| Warehouse | Inventory Movement | |
| Posted Inventory Put-Away | ||
| Posted Warehouse Receipt Lines | ||
| Posted Item Tracking Lines | ||
| Registered Inventory Movement Lines | ||
| Registered Put-Away Lines | ||
| Registered Movement Lines | ||
| Warehouse Movement Lines | ||
| Warehouse Put-Away Lines | ||
| Warehouse Receipt Lines | ||
| Warehouse Shipment Lines | ||
| Man | Employee List | |
| Resource List | ||
| Machine | Machine Center List | |
| Work Center List | ||
| Method | Routing List |
With the Create Incident action you create an Incident from the selected document.
When the incident finds a measurement template also the measurement is created, if not found a template can be selected in the incident after which the measurement can be created manually.
The Create Incident action will also check if, for the selected document, Incident(s) are already created. In that case the Incident Entry will be highlighted in red .
The Create Incidentaction can be completed by the user with the following information:
- Incident Quantity : Type the quantity if items involved in the incident.
- Incident Reason Code : Select from the Incident Reason codes table.
- Comments : A checkmark appears when comments are found in the Comments Table.
Note: that the description of the Reason code is automatically added as a first line in the Comments.
Incident Entry
The created incident can be found in the "Incident Entries". The Incident Entry will show if a Measurement was found and created in the No. of Measurements field. If not found a Measurement Template can be selected manually, see Link Measurements
Note: Use the cues in the Quality Manager role center to track the incidents.
See also