Product Engineering - Quality Management
How To : Close or cancel an Incident
Mark an incident as Closed or Cancelled.
Closed means that measurements and check sheets related to the incident are completed. Set Closed manually from the Incident Entry page or as a lifecycle action from the registered measurement.
Incidents close automatically when a measurement is registered with an Accepted state. In that situation, Closed On and Closed By are set to the date the measurement was registered and the user who registered it.
When an incident is closed, all measurements (and with them check sheets) must be registered.
When the incident was not completed, it is not closed but cancelled. When a user checks the Cancelled box, a pop-up requests the reason for cancelling (Cancel Reason). When the pop-up is completed, the incident is set to the status Closed and Closed On and Closed By are set to the work date and the user ID that cancelled the incident.
The Incident Entry List is filtered to exclude closed entries.
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